Refund and Returns Policy

Definitions and Legal References

This Website (or this Application)
The property that enables the provision of the Service.

Owner (or “We”, “Us”)
firstflyx.com – the natural person(s) or legal entity that provides this Website and/or the Service to Users.

Product (or Service)
Refers exclusively to digital products and/or digital services, including downloadable content,
licensed materials, and subscription-based access, as described on this Website.

User (or “You”)
The natural person or legal entity that uses this Website or purchases its Products or Services.

Refund & Returns Policy (Digital Products Only)

Thank you for purchasing our products or subscribing to our services at
https://firstflyx.com/,
operated by firstflyx.com.

We sell digital products only.
All digital goods are delivered immediately after successful payment and are made available
via the email address provided at checkout and the User’s personal account on this Website.

Returns (Digital Products)

Digital products that are downloadable, licensed, or accessed on a subscription basis are eligible
for a return request within 30 calendar days from the date of purchase.

Because digital products cannot be physically returned, a “return” refers to the revocation and
termination of access to the digital product or service.

Return requests submitted after 30 calendar days from the purchase date are not eligible for a refund.

Refund Eligibility

You are eligible for a full refund within 30 days of your purchase, provided the request complies
with this policy.

We encourage customers to review and evaluate the product or service within the first 30 days
after purchase to ensure it meets their needs.

Refund Request Requirements

To obtain a refund, the customer must provide:

  • Proof of purchase (order number)
  • The email address used at checkout
  • Access, license, or account information associated with the purchase

Once a refund is approved, all access to the digital product or service will be permanently revoked,
including access through the User’s personal account.

Sale Items

Refund eligibility for discounted or promotional purchases follows the same refund conditions
as regular-priced digital products.
There are no physical conditions, tags, or returns applicable.

Late or Missing Refunds

If you have not received a refund:

  • Check your bank account again
  • Contact your credit card provider or payment processor
  • Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund,
please contact us at support@firstflyx.com.

Shipping

All products are delivered digitally:

  • No shipping is required
  • No shipping costs apply
  • Shipping-related refunds or labels are not applicable

Refund Processing

Approved refunds are issued to the original payment method used during checkout.
Please allow up to 30 business days for the refund to appear on your bank or credit card statement,
depending on your payment provider.

Important Use Restriction

By purchasing a digital product from this Website, you acknowledge that:

  • Delivery occurs immediately after payment via email and personal account access
  • Access to the product may be revoked upon refund approval
  • Continued use, duplication, sharing, or distribution of refunded digital content
    is strictly prohibited

Contact Information

If you have any questions regarding this policy, please contact us:

firstflyx.com
1220 Avenue C, Suite D, Billings, MT 59102
Phone: 406-303-9403
Email: support@firstflyx.com